> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.booqi.me/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Editing Orders


### Editing Orders

The orders page is a very important page for you to view and update the order details. 
When you click on an order number, the details of the order is displayed. 

![](https://storage.crisp.chat/users/helpdesk/website/b0b0a1ffd41dd000/orders-eng-order-detail_1wfgad7.png)
### Data

The customer details such as **Name**, **Phone** number and the **Email** address is shown in the **Data** section. 

### Products

This tab shows the products or the tickets which are purchased in the order. Some details such as **Date**, **time slot,** **price**, and **status** of the ticket are displayed. 

![](https://storage.crisp.chat/users/helpdesk/website/b0b0a1ffd41dd000/orders-eng-product-detail_mgz0ra.png)
1. Click on the **Void ticket **button to cancel the ticket. A pop up message is displayed asking if you want to cancel the ticket.
2. Click **Cancel ticket** to cancel it , or click **Return** to go back to previous screen.

 ![](https://storage.crisp.chat/users/helpdesk/website/b0b0a1ffd41dd000/cancel-ticket_1syk0db.png)

### Upsells

This tab shows the add on's which have been purchased along with the tickets.

![](https://storage.crisp.chat/users/helpdesk/website/b0b0a1ffd41dd000/upsells_1b4f9ub.png)

### Other Actions

On the right side of the screen, customer details such as name and email address are displayed. The status of the order is also shown. **Completed** means the payment has been made successfully and the order is fulfilled. **Cancelled** means the order has been cancelled by the customer.

![](https://storage.crisp.chat/users/helpdesk/website/b0b0a1ffd41dd000/right-bar_3brhef.png)

You can also perform the following  set of actions related to the order as shown below:

* Click  **View customer** the view the customer details.
* Click **Resend tickets by email** to email the tickets.
* Click **Download all tickets **to download all the tickets in the order.
* Click **Download invoice** to download the invoice of the order.
* Click **Cancel order **to cancel the order.

### Metadata

This table shows the metadata for **mollie_transaction**, **mollie_mode**, and **mollie_profile**.

![](https://storage.crisp.chat/users/helpdesk/website/b0b0a1ffd41dd000/screen-shot-2021-05-11-at-1048_zr88q0.png)