> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.booqi.me/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Rebooking Tickets

For visitors and administrators it is possible to rebook already booked tickets. For this, however, a rebooking must be allowed from your system. First go to:
Settings > Check “Allow rebooking” and click save.

Rebooking-allowed](https://storage.crisp.chat/users/helpdesk/website/b0b0a1ffd41dd000/screenshot-2023-03-27-at-13561_6h5bx7.png)

Once the shop allows rebooking, copy the link from the field and paste it into your browser.

![Rebooking page](https://storage.crisp.chat/users/helpdesk/website/b0b0a1ffd41dd000/screenshot-2023-03-27-at-13563_1dr4rbr.png)

On this page it is possible to make a rebooking based on your order number and email address associated with the order.
You can also add this page as a hyperlink in emails or place it on your site so that guests have the option to rebook an order themselves.

Note: Rebooking is not possible for tickets whose time slot has already started.